Frequently Asked Questions

Questions and Answers

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What is Web accessibility?
Accessibility in web page design means creating a web page design where anyone can use it. This includes the visually impaired, handicapped, or otherwise challenged but also people using physically challenged computers with old browsers and dial up connections, as well as people using cell phones and handheld computers. Those people, including the approximately 25% of all Internet users who are physically impaired in some way, need access to web pages and accessible web design will provide it to them.
What web accessibility evaluation and repair tools are available?
There are a growing number of tools that allow web developers to evaluate the accessibility of their web pages and sites. Many tools also prompt the developer to make specific repairs. Some tools automatically follow links to evaluate multiple pages within a site or within an entire domain. The Web Accessibility Initiative (WAI™) of the World Wide Web Consortium (W3C) maintains an extensive list of such tools in their document Evaluation, Repair, and Transformation Tools for Web Content Accessibility.
How can I test my website for accessibility?
The World Wide Web Consortium (W3C) offers recommendations for evaluating sites, Evaluating Web Sites for Accessibility. In its document, W3C makes a distinction between a preliminary review (which can identify general kinds of barriers on a website), a conformance evaluation (which can determine whether a site complies with the Web Content Accessibility Guidelines), and a conformance evaluation plus review of procedures for ongoing monitoring. The latter helps ensure that a site, once made accessible, will continue to be accessible in the future.
Why should my website contain an accessibility statement?
An accessibility statement lists the accessibility features of your site. The first thing you should do is list the accesskey keyboard shortcuts you've defined, since most browsers do not announce them or make them visible in any way. Also list the accesskey for your accessibility statement itself. After that, you should list all of the accessibility features that you've implemented.
What is a domain name?
Most computers connected to the Internet are identified by a unique number called an IP address (for instance, 354.177.102.19). IP addresses are neither intuitive nor easy to remember. Domain names offer a more intuitive way to name and find a website replacing a string of numbers found in an IP address.
What is a domain server (DNS)?
Name servers are the machines that translate a domain name into the underlying IP number.
Where do I get a domain name?
There are many different ways to find inspiration for new domain names to register. The way you research domain names will be influenced by the intended use for the domain name i.e. is it being registered for a new or existing site, for investment purposes or to "protect" an established brand or trademark.
How do I register my domain name?
There are many registrars of domain names on the Internet. Most registrars require some information from you such as: the company registering the domain, administrative contact, technical contact, billing contact, and DNS server information.
What is Web hosting?
Web hosting is a service that allows users to post Web pages to the Internet. A Web host, or hosting service provider (HSP), is a business that provides the technologies and services needed for Web sites to be viewed on the Web..
Is a hosting company the same as my Internet Provider?
No. Internet provider provides the connectivity to the Internet. Web hosting company stores your website's files.
Can I switch to your hosting company?
Yes. This is very simple to do and usually takes between 2 and 48 hours. We will need to contact your domain name registrar and redirect domain name servers (DNS) to point to our servers.
When switching hosting companies will my email be interrupted?
No interruption of email occurs while switching from one hosting company to another.
How many mailboxes can I have with my account?
It depends on the account. The basic account comes with one mailbox. Additional mailboxes can be added for $1.00 per month. Each mailbox can be configured to receive unlimited number of email addresses, example:,,
Will my website be backed up every day?
Yes. All of your website files are backed up daily. Restoration of backed up files incurs a fee of $25.00 per occurrence.
Do you charge extra for developing an accessible website?
No we do not.
Can you take a look at my existing website and tell me how it fails accessibility?
Yes. If you request, it we can evaluate your existing website and produce a FREE report on how your website fails accessibility guidelines.
Will my accessible website look different then other non-accessible websites?
No. Accessible website does not look any different. It is just more accessible and easier to use for all of its visitors.
When I update content on my website with your Content Management Tool how can I be sure I am keeping the website accessible?
Our Content Management Tool has certain checks built in to ensure that your new content is also accessible.
How long will it take to complete my website?
That depends on the complexity of the website. We can provide a detailed estimate of the development and therefore can closely estimate the time it will take to complete.
What kind of documentation do you provide to your clients?
We document the entire website - both technical and non-technical aspects.
Will you submit my website to search engines?
Yes, we submit your website URL to top search engines.
Do you offer discounts to non-profit organizations?
Yes, we offer a very special discount to all our non-profit organization clients.
Do I own a copyright to the website when development is completed?
Yes, you will own the copyright to the website.